Shipping and Returns
ORDERS SHIPPING TO AUSTRALIA:
- Standard Domestic Delivery via Sendle: $7.50 (incl. GST): In general, same-city deliveries arrive overnight and deliveries to nearby cities within 2-3 days (excluding weekends and public holidays), but not guaranteed. Not recommended for WA residents. (P.O. Box and Parcel Locker delivery is not allowed by Sendle). Check out Sendle Delivery Estimator here.
- Express Shipping Delivery via Australia Post - $12.00 (incl. GST): Delivery in 1- 2 business days (excluding weekends and public holidays). Covers 80% of Australian business addresses, private addresses and Post Office Boxes.
- Orders received before 3pm AEDT on a business day are shipped the same day. If your order is placed after 3pm, it will be dispatched the next day. Purchases made on weekends and public holidays are processed and shipped the following business day.
- If the item is in stock and order is received before 3pm AEDT on a business day, it will be shipped out the same day. If your order is placed after 3pm, it will be dispatched the next day. Purchases made on weekends and public holidays are processed and shipped the following business day.
- We do not guarantee that all items will be in stock however, if an item is out of stock, we will immediately advise you by email.
Returns & Refunds Policy
All products sold by The Trailer Buddy are covered by a warranty for your protection and peace of mind. Our products are all brand new and the warranty period is specified if applicable inside the packaging of the product.
The customer shall inspect the Goods immediately upon receipt and shall notify us in writing if the goods are damaged or incorrect. If for any reason the goods are not to your satisfaction, please notify us and request for a Return Authorisation within 7 days. We will immediately send you a Return Authorisation Form & Number together with a return checklist and instructions. Any goods returned to The Trailer Buddy accompanied without a Return Authorisation Form & Number will be rejected at the door by our warehouse.
Return Authorisation Numbers are only valid for 7 days, so we must receive the returned product into our store within this period; otherwise, the return may not be accepted. It is the customer's responsibility to ensure that all products are suitably packaged in order to prevent damage during return shipping. A copy of the invoice, or other proof of purchase, must be included with the returned product, as well as the approved Return Authorisation form sent to you by The Trailer Buddy Support.
You may request cancellation of your order if it has not been processed yet. Our sales team must be advised immediately if you wish to cancel your order otherwise cancellation will not be accepted. Once your order has been processed, we do not allow cancellation of orders due to a cancelled job, a customer change of mind, or if you have incorrectly ordered a product and request for a refund. Please contact firstname.lastname@example.org for more information.